Product
Which material du you use ?
Horses up to 1:20 (Schleich) and smaller are printed in a single piece of resin with my SLA printer. For larger figures, I print them in PLA (biodegradable plastic) with a FDM printer and assemble them if needed.
I can't find a coat I want
No problem ! I am open for commissions. Just send me a small message here to explain me your project. You can also add a file such as a photo with your message (recommended)
Do your horses have tag labels ?
My prints do not have a tag label linked on them or other specific label embossed in the model. Otherwise you will receive a certificate of authenticity with your model (name, year of creation of the model and a small description).
I've purchased an unpainted model, can I paint them directly ?
Yes you can ! I prepare all my models and prime them light grey so you can enjoy the details while unboxing them. You can directly start painting. No additional step needed.
How can I take care of my model ?
Painted horses are sealed with a waterproof varnish. Simply use a wet cloth and wipe softly on the model.
Payments and Refunds
Where do you ship ?
You can buy my models from anywhere in the world ! I will ship your order with Colissimo International (French postal service) which deals with country's local transport services. Delivery may take around 7 days maximum (can be longer depending on the news)
Can I do a multiple part payment ?
Yes. You can use several payment method such as card or Klarna. You can also choose to pay with Paypal.
When will my order be shipped ?
As I am a single artist, I organize myself with a queue. Your order will be added in my list of commissions (even for unpainted models as I print and prepare them on demand). I will send you an email with your estimated shipping date. It does not engage me. I give myself 30 more days (after your estimated date) to complete your order before giving your the opportunity to have a refund.
For any emergency / gift / event, I suggest you contact me before purchasing to be sure I can deal with your order in the time limit. You can also add a comment with the limit date in the confirmation tab during your purchase.
My model arrived broken.. What can I do ?
I'm sorry that happened. I do my best to protect my models during the transport but they are still risks. It all depends of the break. If your horse is highly broken, you can send it back to me (I do not pay the extra delivery) and I will either repair or replace it. Otherwise there is a tutorial (coming soon) to show you different technics to repair your model yourself.
I do not like the model I received. Can I get a refund ?
Customized models cannot be refunded as they are personnalized. Otherwise you can ask for a rework (rework value cannot exceed 30% of your model price, transport charged on the buyer).
Unique Creations and Unpainted models can be refunded as soon as I receive them back in the same condition as shipped (transport charged on the buyer). Models broken, deteriored or painted by the buyer cannot be refunded.